Yono Game Terms & Conditions — Please Read Before Use

Yono Game (hereinafter referred to as the "Platform" or "we") is an internationally licensed online betting and gaming service. These terms and conditions apply equally to the Platform's website, mobile app, and all other services.

In this document, "user" refers to anyone who has created or is attempting to create an account on Yono Game. By using Yono Game's services, you confirm that you have read, understood, and agreed to these terms.

Yono Game reserves the right to update these terms and conditions at any time. A notification will be posted on the platform when changes are made. Continued use of the service following any changes will be considered acceptance of the updated terms.

To open an account with Yono Game, you must provide accurate and up-to-date information. We reserve the right to close any account found to contain false information. Only one account per person is permitted.

What you need to register:

• Full legal name (as shown on national ID)
• Active mobile number (Bangladeshi)
• Valid email address
• Date of birth (must be 18 years of age or older)
• Preferred payment method details

Any attempt to open multiple accounts from the same device, IP address, or payment method will result in all accounts being closed and all deposited funds may be forfeited. This constitutes a serious violation under Yono Game's terms and conditions.

Your account password and login credentials are strictly personal and confidential. Yono Game will not be held responsible for any loss resulting from sharing them with others.

Yono Game strictly enforces an 18+ policy. No one under the age of 18 is permitted to use this platform. Providing a false age at registration may result in legal action.

As part of the Know Your Customer (KYC) verification process, we may request the following documents at any time:

• A clear copy of your National ID (NID) or passport
• A recent utility bill or bank statement (for address verification)
• Proof of payment method ownership
• Selfie or live photo (if required)

Withdrawals may be held if KYC verification is not completed. Cooperating with the KYC process is a requirement for all users under Yono Game's Terms & Conditions.

Yono Game supports deposits and withdrawals via bKash, Nagad, and Rocket. All transactions are processed in Bangladeshi Taka (BDT).

Deposit conditions:

• Minimum deposit: ৳500
• Maximum single deposit: ৳50,000
• Deposits are typically instant — credited to your account within 10 minutes at most
• Only payment accounts registered in your own name may be used

Withdrawal Terms:

• Minimum withdrawal: ৳1,000
• Maximum daily withdrawal: ৳2,00,000
• Processing time: up to 15–30 minutes (for verified accounts)
• Winnings derived from bonuses are subject to wagering requirements
• Withdrawals may be delayed if KYC verification is not completed

Yono Game does not charge any commission on transactions. However, your mobile banking provider's own fees may apply, and these are entirely your responsibility.

Yono Game offers a variety of bonuses and promotions. Each bonus has its own specific terms that must be read carefully before claiming.

General Rules for Bonus Use:

• The welcome bonus applies to first deposits only
• Bonus funds cannot be withdrawn directly — wagering requirements must be met first
• Wagering requirements are generally 10–30x the bonus amount
• Bonus claim window is typically 7–30 days
• You cannot claim another bonus while one is already active
• The same bonus may only be used once per account

If bonus terms are violated, Yono Game reserves the right to cancel the bonus and any winnings derived from it. Any attempt to obtain bonuses fraudulently will result in permanent account closure.

It is the user's responsibility to understand the rules of any event before placing a bet on Yono Game. Each sports market has its own rules, which are detailed in the betting section.

General Betting Rules:

• Once a bet is confirmed, it cannot be changed or cancelled (except in special circumstances)
• We reserve the right to void any bets placed at abnormal odds due to technical errors
• If a team or player changes before a match begins, certain bets may be subject to reassessment
• Bets will be refunded if an event is abandoned or suspended
• Yono Game is not responsible for missed bets in live betting due to internet disruptions

Maximum bet limits may vary by event and market. Unusually large winnings may be subject to additional verification, as outlined in Yono Game's terms and conditions.

The following activities are strictly prohibited on Yono Game. Violations will result in immediate account closure and may be reported to the relevant authorities:

• Creating multiple accounts or using another person's account
• Bonus abuse or exploitation of system vulnerabilities
• Placing bets using match fixing or insider information
• Money laundering or illegal financial transactions
• Using automated bots or scripts
• Harassing or threatening other users
• Attempting to interfere with the platform's security systems

Yono Game reserves the right to temporarily suspend or permanently close any account at any time for any reason. Common reasons an account may be closed include:

• Serious violation of terms and conditions
• KYC verification failure or submission of false information
• Prolonged inactivity (more than 12 months)
• At the user's own request

If you wish to close your account, email our support team. Any valid balance remaining at the time of closure will be returned in accordance with our terms.

Yono Game believes betting is entertainment, not an addiction. That's why responsible gaming is our top priority. The following tools are always available on the platform:

• Option to set daily, weekly, or monthly deposit limits
• Self-Exclusion (temporarily deactivating your own account)
• Access to betting history and spending statistics
• Reality check — session reminders at set intervals

If you or someone you know feels that betting is becoming a problem, please Responsible Gaming Page Visit us or contact our support team.

Yono Game treats the protection of your personal data as its highest priority. Any information we collect is used solely for service delivery, verification, and compliance with legal obligations.

• Your information is never sold to third parties
• All data is secured with 256-bit SSL encryption
• Payment information is stored on a separate, secured server
• Information may be shared with authorities when required by law

For more details, visit our Privacy Policy Read.

Yono Game reserves the right to modify, amend, or revoke these terms and conditions at any time. Users will be notified of significant changes via email or an on-platform notification.

Continued use of the service after any changes take effect will be considered acceptance of the updated terms. We recommend checking this page regularly.

If you have any questions or complaints regarding these terms and conditions, please contact our support team. We typically respond within 24 hours.

• Email: support@yonogame.best
• Live chat: available directly on the platform
• Help Center: Help Center page

After a complaint is submitted, our team will review it and provide a resolution within 3–5 business days. Complex cases may take a little longer.